November 12, 2009 by Administrator
If you are reading this post, please note that the author is pissed, as in PISSED. See the reason why(click image below to enlarge):
The above is from the SysAdmin of www.web4africa.net, with regards to the domain plus hosting of http://www.nairabytes.com – meant to be a wordpress blog. How would you feel if you received the above email with regards to a service which you requested and paid for at the beginning of year 2009, and which even as of this writing, 12th November, is still non-functional – all not your fault, but because the service provider could not deliver, as far as his advertised services are concerned. Screenshot below – as of this morning.
System Admin of Web4Africa has given me 60–days until the expiration of the domain and the hosting-ofcourse, and yet, I have sent a minimum of 1-email per month since January 2009 to different email addresses @web4africa.net, complaining of the same issue – all which have fallen on deaf ears of the company, and its staff. Does the SysAdmin of Web4Africa.net not see that he is contributing to the already tarnished image of Nigerians and Nigeria online, and offline? While Nigeria has a Minister whose agenda is to rebrand Nigeria.
I had a long rant about the above disappointment sometime ago, and have made several others on this weblog. Up till now, it hasn’t cut across the mind of the peeps at Web4Africa to find a technical solution to a customers complaint, and if not make a refund of payments to the customer. Please be informed that I’ve been sending complaint-mails to info at web4africa.net since June2009, demanding for a full refund of my payments – as a solution to the problem wasn’t forthcoming. I do believe that mail hasn’t arrived at their mail-servers, else by now they shouldn’t be sending me an expiration notice. Or perhaps, web4africa.net do not have any customer care personnel, else, such could have called this regular complainer and tried to sort things out.
I can hear Web4Africa singing: I go chop your dollar.
How is it that a customer keeps complaining about the same issues, and the service provider turns deaf ears, is it because my money is in your pockets? And who is this system-admin at web4africa? His name is Oluniyi David Ajao, a self professed entrepreneur, with his weblog at http://www.davidajao.com/blog/. He and his staff (Kevin) were the definition of courteous in the couple of times I made enquiries through their online chat service. A ‘yes sir, ok sir’ followed almost every reply to any question I asked. This courtesy disappeared in the following months when I began making complaints through the same online chat service. I decided to start sending emails when I discovered I was being taken for a ride – for immediately I introduced myself as nairabytes.com, I’ll get “hold on” as the next reply, and I’ll be left there hanging. Pissed, ill have to disconnect, and try again later, only to be placed on a queue which wasn’t there before. The peeps on the other end of the computer would have seen the IP address I was connecting from and would just place me in the ‘don’t bother’ category.
I remember asking Mr. David if he had any other customers, especially bloggerss on his servers, and he immediately referred me to his own blog. I thought it was an act of courtesy, not wanting to blow his trumpet(assuming), but the contrary was the case as my domain was totally taken off weeks later (sometime in February when I was worked over the night). Mr. David told me in the morning that he had been moving servers, was sorry that something was deleted here and there, etc. I immediately began wondering if his other customers were awarded the same fate, and why all of us were kept in the dark as far as ‘pre-information on downtime’ is concerned. I didn’t bother coz I was in the infancy of my complaints and as far as I was concerned, I had no data on the blog.
What Mr. David had tried to achieve in the meantime was sending me add-invites left and right: Facebook, LinkedIn; newletters – while I am actively still complaining of the no-service-state of my domain. Isn’t it a stupid act to be sending Facebook invites to your customers complaining to you of your poor service, while you sit pretty and do nothing? What if I accept your FB invite, for example and litter your wall / mail all your friends/contacts, informing them about the state of the nation, as far as my being cheated, Fraud + Oluniyi David Ajao + Web4Africa is concerned?
Please be informed that all I enquired from Mr. David was the capability of posting to my blog from third-party softwares, with examples like: Scribe fire of Mozilla Firefox or Windows Live Writer. I got an affirmative ‘yes it is possible’, during my enquiries(I have logs of all our chats), before I made payment. After I became a bonafide ‘customer’, things changed. I was referred back to WordPress.org to go clear out my dilemma. It was when I came back, installed other scripts: Joomla, Drupal, etc., and informed Mr. David that I got the same error messages in all scenarios, and so the problem wasn’t with WordPress/Joomla/Drupal. It was then he now started talking about his firewall this and that.
My last advice to Mr. David was for him to install those softwares on his own computers, try to use them for his own weblog, check his log files to see what is blocking what, why it doesn’t work and how to make things work. His lame advise for me was that since he writes his own posts directly into his blog online, I should do the same. It came across to me that perhaps, I was a first-timer customer/only customer making such a request and this is why David doesn’t understand the 1,2 and 3 about WordPress, and my request. But I assumed Mr. David could have taken this as a challenge to do some research and development as far as my requests were concerned. No he didn’t, no he hasn’t.
My purpose of this long post is to help inform the world and web4africa that the countdown has begun – 60days until my domain and hosting fees expire, and yet I haven’t gotten the service I requested, despite the fact that I asked clear questions when I made enquiries and I got clear YES answers; and still complaining coz the service isn’t working.
I believe Mr. David will finish the last stanza of his I go chop your dollar song in 60days time.
And just in case you plan on doing business with Nigerians, especially online, beware of Web4Africa, beware of Oluniyi, David Ajao. These are the peeps that give Africans a bad name online. I am also expecting to see a reply to the above on Mr. David’s weblog – where he informs the world that I’m lying. Ofcourse, what else does he have to say.